Marshville, North Carolina
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I have been trying to get someone fom the short sale dept. to call back regarding an offer that was sent in more than a week ago.

I initially spoke to Laura Conley who was helpful, but I'm unable to get through and when I do it is the same voicemail. The recording promises to call back in 24-72 hours (depending on the nature of the problem) and you are asked not to leave multiple messages. I have been waiting since Tuesday 9/14/10 for a call.

Where are the managers who can these issues be escalated to?

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Same experience - they will not answer calls...all automated and I have a cash offer for them - doubt they will ever call back...

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