IBM LBPS (Seterus) is playing a game with mortgagees.
I am having pretty much the same problem other people are with IBM LBPS (soon to be Seterus).I contacted t hem in jan.
2011 for help with my mortgage. I did not qualify for hamp but qualified for a mod 24. THey never sent out paperwork for it and I called them 2x to ask where the paperwork was. Got different answers.
Then two weeks before my foreclosure sale date, they called me and said they messed up and didn't send out the paperwork and I had to start all over. Suddenly I didn't qualify for the mod 24 and unless I wired them money, they would go ahead with the foreclosure auction. Filing BK was my saving grace there, but now I am stuck in a paperwork nightmare....they never seem to have the right paperwork needed and I have to fax something else in.
I'm afraid they are buying time until the BK discharges so that they can start foreclosure again.I really am beginning to dislike this company!!!!!!