LBPS is not a great company! I have had nothing but trouble since they got my mortgage.
Today I find out that they have neglected to pay my homeowners insurance. By the way they have my money that was escrowed for that purpose.
If you try to do anything online (like pay the bill) it asks for your account number to which they do not put the correct number on your statement. If you try to call the company 1st thing they ask for is your account number again on statement it is not correct and when I asked why it is not correct I was told "I don't know"
I would never do business again with that company!!